Real Time Analyst
Super Group(1 month ago)
Cape Town, South AfricaOnsiteFull TimeMedior$89,228 - $119,149 (estimated)Customer Support
Apply NowAbout this role
A Real Time Analyst at DigiOutsource (part of Super Group) supports contact centre operations for leading online gaming brands, helping to maintain operational performance and high-quality customer experience. The role sits within the customer support organisation and operates in a fast-paced, regulated environment with rotating shifts and cross-functional collaboration.
Required Skills
- Communication
- Collaboration
- Workforce Management
- Microsoft Excel
- Data Visualization
- Analytics
- Problem Solving
- Regulatory Compliance
- Telephony Troubleshooting
- Shift Flexibility
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