Remote - Kia Care, Tech Support & Customer Service Representative

Agero(3 days ago)

RemoteFull TimeJunior$13,200 - $27,300Customer Service

About this role

Agero is seeking Remote Connect Total Case Specialists to handle customer inquiries related to vehicle technology and ownership experiences. The role involves providing technical support, resolving customer issues, and ensuring a positive customer journey in a virtual contact center environment. It offers training, remote work flexibility, and opportunities for career growth.

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Required Skills

Customer Service
Technical Support
CRM Software
Infotainment
Troubleshooting
Communication
Digital Tools
Remote Work
CRM Systems
Customer Experience

About Agero

agero.com

Agero, a Cross Country Group company, provides roadside assistance, accident management, and connected-vehicle services to drivers and businesses. It serves automakers, insurers, dealerships, repair facilities and service providers through a large network of tow, repair and driver service partners together with contact-center and claims-handling capabilities. Agero combines field operations with technology — including telematics integrations and its Swoop platform and partner integrations — to support EV experiences, speed dispatch, and streamline end-to-end incident and claims workflows.

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