RRN00017017 - Service Desk Associate
Accenture Federal Services(22 days ago)
About this role
An Application Tech Support Practitioner provides Level 1 technical support, assisting clients with troubleshooting issues related to their systems and applications. They work mainly via voice support and other remote tools, ensuring system reliability and customer satisfaction. The role involves collaboration within the team to improve service delivery and resolve technical concerns efficiently.
Required Skills
- Service Desk Management
- Incident Management
- ITSM
- Microsoft 365
- Active Directory
- Troubleshooting
- Customer Service
- Remote Support
- Remote Tools
- Communication
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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