Sales Manager, Commercial Expansion
Gorgias(2 months ago)
About this role
The Sales Manager, Commercial Expansion at Gorgias leads a Commercial Account Management Team, driving expansion and renewals across a diverse portfolio of customers. The role involves managing and coaching six Account Managers, engaging directly with clients to strengthen relationships and unlock opportunities, and influencing company strategy through customer insights. Responsibilities also include refining sales processes, fostering cross-functional collaboration, and providing performance updates to senior leadership, all within the context of enhancing conversational commerce in the e-commerce sector.
Required Skills
- Sales Leadership
- Team Management
- Coaching Skills
- Deal Execution
- Customer Relations
- Talent Development
- Process Improvement
- Strategic Insight
- Cross-Functional Collaboration
- Reporting Skills
+10 more
About Gorgias
gorgias.comGorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.
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