Scale Customer Engineer, DACH Market - Berlin

Aircall(24 days ago)

Berlin, GermanyOnsiteFull TimeJunior$76,946 - $102,271 (estimated)Customer Success

About this role

A Scale Customer Engineer at Aircall helps ensure long-tail and SMB customers achieve successful activation and adoption of the Aircall platform. The role supports a scalable onboarding motion and partners with account teams and product to improve the customer experience. This position is based in the Berlin office and contributes to a fast-growing, product-driven company focused on AI-powered customer communications.

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Required Skills

Onboarding
Webinars
Customer Support
CRM
Troubleshooting
Presentation
Data Analysis
Documentation
Collaboration
Telemetry

+2 more

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.

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