Senior Analyst, Customer Support, EMEA

Airwallex(1 month ago)

RemoteFull TimeSenior$119,572 - $160,751 (estimated)Operations

About this role

A Senior Analyst, Customer Support at Airwallex is responsible for delivering exceptional customer experiences to clients across the EMEA region, utilizing strong communication skills to address inquiries and resolve issues effectively. This role requires proficiency with support ticketing systems like Zendesk, and the ability to manage complex interactions in a fast-paced environment, while collaborating with teams globally to optimize support processes. Candidates must have 2+ years of experience in customer support or inside sales, with a focus on problem-solving in the fintech sector, and proficiency in English; knowledge of additional languages is a plus.

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Required Skills

Customer Support
Communication Skills
Problem Solving
Conflict Resolution
Multi-tasking
Attention to Detail
Team Collaboration
Adaptability
Support Ticketing Systems
Customer Experience

+2 more

About Airwallex

www.airwallex.com

Airwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.