Senior Customer Contact Specialist
Upstart(1 month ago)
About this role
A Senior Customer Contact Specialist at Upstart is part of the pre-origination customer experience team supporting applicant interactions across digital channels. The role acts as a subject-matter resource for vendor support teams, ensures quality and compliance of applicant communications, and contributes to improving funnel outcomes. This position is embedded in Upstart’s digital-first environment and supports cross-team alignment and process improvements.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Chat Support
- Escalation Handling
- Vendor Support
- Salesforce
- Telephony
- Time Management
- Detail Orientation
+5 more
About Upstart
upstart.comUpstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.
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