Senior Customer Insights Analyst
Contentful(27 days ago)
About this role
The Senior Customer Insights Analyst at Contentful turns customer and engagement data into actionable insights that influence business strategy and improve retention, growth, and satisfaction. The role sits within the Customer Experience organization and partners closely with Customer Success, Support, Product, Sales, and the central Data team to surface the voice of the customer. This position helps enable data-driven decision making across the company and supports measurable improvements in customer outcomes.
Required Skills
- Customer Analytics
- Data Visualization
- SQL
- BI Tools
- Insight360
- Data Stewardship
- Stakeholder Collaboration
- Storytelling
- Cohort Analysis
- Forecasting
+1 more
About Contentful
contentful.comContentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.
