Customer Advocacy Manager
Contentful(9 hours ago)
About this role
The Customer Advocacy Manager at Contentful builds and activates the company’s customer advocate ecosystem by identifying and consolidating advocate signals across teams. This role designs and modernizes customer activation across references, storytelling, events, and campaigns, using AI and automation to scale advocacy while ensuring a positive customer experience.
Required Skills
- Customer Advocacy
- Customer Marketing
- Relationship Building
- Reference Programs
- Case Studies
- AI Automation
- Systems Design
- Salesforce
- Cross-Functional Collaboration
- Interviewing
About Contentful
contentful.comContentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.
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