Senior Customer Reactivation Manager
MNTN(20 days ago)
About this role
The Customer Reactivation Manager at MNTN is responsible for strategizing and executing plans to bring former customers back to the platform, emphasizing customer lifecycle management and data insights. This role collaborates with cross-functional teams to address churn patterns, develop reactivation programs, and drive customer retention initiatives.
Required Skills
- Customer Success
- Data Insights
- Reactivation Strategy
- Cross-Functional Collaboration
- Customer Retention
Qualifications
- 4+ years of experience in Customer Success
- Strong analytical skills
- Experience using CRM systems
- Demonstrated ability to lead initiatives
- Excellent communication skills
About MNTN
mountain.comMNTN (Mountain) is a Connected TV performance marketing platform that helps brands drive measurable conversions, revenue, site visits and other outcome-based goals through streaming TV advertising. Branded as "Performance TV," the platform combines audience targeting, creative delivery, campaign buying and cross‑device attribution to plan, optimize and measure CTV campaigns toward specific business outcomes. MNTN positions itself for marketers and agencies who want TV-scale reach with digital-style measurement and optimization.