Senior Customer Service Representative
Matic(22 days ago)
About this role
Matic is hiring a Senior Customer Service Representative to serve as the primary voice for customers and help ensure a high-quality support experience. The role focuses on supporting and retaining customers through phone-based interactions while representing Matic’s value in the insurtech marketplace. This position is part of a fast-paced startup environment with strong growth and career advancement opportunities.
Required Skills
- Customer Support
- Phone Support
- Email Support
- Text Support
- Customer Retention
- De-Escalation
- Empathy
- Problem Solving
- Upselling
- Cross-Selling
+5 more
About Matic
matic.comMatic is a digital insurance marketplace that lets consumers compare quotes from a network of 60+ A‑rated carriers in seconds. It offers personal lines including home, auto, pet, umbrella and jewelry insurance, surfacing competitive rates and discounts. Matic combines online tools with licensed agent support to match customers to appropriate policies and simplify buying and managing coverage.
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