Senior Customer Success Manager - Advisory
Octus(1 month ago)
About this role
A Senior Customer Success Manager at Octus is a senior-level member of the Customer Success team supporting advisory clients within the credit intelligence and analytics business. The role is based in New York on a hybrid schedule and contributes to the company’s commercial and product impact by representing advisory customer needs and insights internally.
Required Skills
- Product Knowledge
- Relationship Building
- Onboarding
- Implementation
- Account Health
- Retention Strategy
- Customer Engagement
- Communication
- Problem Solving
- Cross Functional
+3 more
Qualifications
- Undergraduate Degree
About Octus
octus.comOctus is a credit intelligence platform focused on sub-investment grade markets, delivering proprietary data, analytics and research to help investors and lenders make faster, more confident decisions. Its products combine issuer- and market-level data with curated research and workflow tools to support portfolio construction, risk management and trading across high‑yield and leveraged loan markets. Octus primarily serves asset managers, banks and credit-focused investors with global coverage and actionable insights that reduce information asymmetry. The company emphasizes timeliness, depth of coverage and analytics to accelerate and de‑risk credit decisions.
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