Associate Manager, Customer Success

Aurora Innovation(21 days ago)

HybridFull TimeManager$104,000 - $166,000Customer Success

About this role

Aurora is seeking a Customer Success Manager to partner with the Head of Customer Success to support and grow its customer base for self-driving technology in mobility and logistics. The role focuses on ensuring customer satisfaction, retention, and expansion while helping build a best-in-class customer success function. The position is based in Dallas, TX with a hybrid in-office expectation.

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Required Skills

Customer Success
Account Planning
Customer Onboarding
Customer Training
Implementation
Stakeholder Management
Customer Health
QBRs
CRM
Salesforce

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About Aurora Innovation

aurora.tech

Aurora is a self‑driving technology company focused on bringing autonomous freight to market. It builds the Aurora Driver — a full stack of software, perception sensors, and vehicle integrations — to enable heavy‑duty trucks to operate safely and reliably on highways. The company pairs rigorous simulation and on‑road testing with partner integrations into OEMs, fleets, and logistics providers to scale commercial deployments. Customers (shippers, carriers and fleet operators) work with Aurora to reduce cost, improve utilization, and increase predictability in long‑haul freight.