Senior Customer Success Manager, Enterprise (New England)
Abnormal(4 days ago)
About this role
The Senior Customer Success Manager at Abnormal AI is responsible for fostering strong relationships with enterprise customers, ensuring they realize the full value of the platform, and supporting renewal and expansion opportunities. The role involves collaborating with internal teams, guiding customers on product adoption, and acting as a trusted advisor to meet customer needs and drive success.
Required Skills
- Customer Success
- Stakeholder Management
- Product Knowledge
- Communication
- Troubleshooting
- Networking
- CRM
- Support
- Account Planning
- Risk Mitigation
About Abnormal
abnormal.aiAbnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.
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