Senior Customer Success Manager, Italian Speaker
MongoDB(1 month ago)
About this role
A Senior Customer Success Manager at MongoDB partners with customers to ensure they realize value from their MongoDB subscriptions and services, acting as a trusted advisor for strategic accounts. The role emphasizes customer advocacy, contributing to product and go-to-market improvements while supporting customer growth and retention. This position is based hybrid in Dublin or Milan and requires a hands-on, technology-minded and autonomous professional.
Required Skills
- Strategic Advisory
- Product Feedback
- Incident Resolution
- Account Planning
- Executive Reviews
- Enablement
- Customer Onboarding
- Engagement Management
- Cross Functional
- Process Building
+6 more
About MongoDB
mongodb.comMongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.