Senior Customer Success Manager (Japanese native)

Dataiku(1 month ago)

Tokyo, JapanOnsiteFull TimeSenior$138,458 - $186,405 (estimated)Customer Success

About this role

The Senior Customer Success Manager will manage a portfolio of key accounts in Japan to drive customer adoption, retention, and growth while ensuring an exceptional customer experience. The role involves understanding clients' business outcomes and use cases, leveraging analytics to identify expansion opportunities and risks, and guiding customers to implement data science projects from design to production. The position requires collaboration with Sales, Product, Marketing, and cross-functional teams and running scalable engagement programs and executive reviews. The candidate should be based in the Tokyo metropolitan area.

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Required Skills

Customer Success
Account Management
Adoption
Retention
Expansion
Health Analytics
Stakeholder Engagement
Technical Sales
Post-Sales
Upsell

+9 more

About Dataiku

dataiku.com

Dataiku is an enterprise AI and machine learning platform — “The Universal AI Platform™” — that helps organizations build, deploy, and manage data, analytics, and AI projects to realize their Everyday AI vision. It provides a collaborative, end-to-end environment for data engineers, data scientists, and analysts with tools for data preparation, model development, MLOps, deployment, monitoring, and governance. The platform supports both code-first and visual workflows and integrates with cloud and on-prem data stacks to scale AI across teams. Enterprises use Dataiku to accelerate AI adoption while maintaining security, compliance, and operational control.