JumpCloud

Senior Customer Success Manager, North America - India

JumpCloud(1 month ago)

RemoteFull TimeSenior$135,802 - $182,089 (estimated)Customer Success
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About this role

A Senior Customer Success Manager at JumpCloud is responsible for overseeing a $3M+ book of business composed of US customers in the Commercial sector. This fully remote role involves partnering closely with various teams to ensure a world-class customer experience while serving as a trusted advisor to help customers achieve their IT objectives and drive product adoption.

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Required Skills

  • Customer Success
  • Account Management
  • Technical Acumen
  • Organizational Skills
  • Problem Solving

Qualifications

  • Bachelor's Degree
JumpCloud

About JumpCloud

jumpcloud.com

JumpCloud is a cloud-native directory and identity platform that centralizes user and device management, authentication, and access control for IT teams. It provides directory-as-a-service capabilities—SSO, MFA, LDAP and RADIUS support—alongside cross‑platform device management, policy enforcement, and automated user lifecycle workflows to replace legacy on‑prem directories. JumpCloud integrates with cloud apps, infrastructure, and on‑prem resources to enable secure remote access and Zero Trust approaches, with reporting and compliance tools for administrators. Organizations use it to simplify provisioning, tighten credential and device security, and consolidate identity and access controls across heterogeneous environments.

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