Senior Customer Success Manager, Public Sector

Diligent Corporation(2 months ago)

HybridFull TimeSenior$100,000 - $122,000Customer Success

About this role

The Senior Customer Success Manager, Public Sector at Diligent is a senior role focused on ensuring long-term customer success, driving retention, and promoting product adoption within public sector agencies. The role acts as a strategic partner to customers and collaborates across internal teams to support governance, risk and compliance use cases. This position represents Diligent to senior executives and public sector stakeholders while supporting the company’s commercial objectives.

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Required Skills

Project Management
Customer Lifecycle
Account Management
Customer Satisfaction
Product Adoption
Stakeholder Engagement
Communication
Presentation
Technical Knowledge
Microsoft Office

+5 more

About Diligent Corporation

diligent.com

Diligent is a modern governance company that provides a comprehensive suite of cloud-based software to help boards, executives, and GRC teams clarify risk and elevate governance. Its platform includes secure board collaboration/portal tools, entity and secretarial management, risk and compliance workflows, and analytics to simplify governance processes and improve decision-making. Diligent emphasizes security, regulatory compliance, and integration with enterprise systems to support transparency and accountability. Organizations worldwide use Diligent to streamline board operations, manage risk, and meet evolving governance and ESG requirements.

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