Senior Customer Success Manager (UK)

Cortex(4 days ago)

RemoteFull TimeSenior$125,000 - $156,250Customer Success

About this role

A Senior Customer Success Manager at Cortex partners with large, strategic enterprise customers to ensure they realize measurable business outcomes from the Cortex platform. The role focuses on building deep relationships across engineering and executive stakeholders while representing customer needs internally. This is a high-ownership, remote role ideally based in the UK to support a primarily European book of business.

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Required Skills

Customer Success
Technical Advisor
SDLC
DevOps
Cloud Infrastructure
Platform Engineering
Account Management
Executive Communication
Value Realization
Onboarding

+1 more

About Cortex

cortex.io

Cortex is an internal developer portal that uses AI to help engineering teams ship reliable, secure, and efficient software faster. It centralizes service catalogs, docs, runbooks, and best practices while automating discovery, onboarding, and common developer workflows to reduce ad-hoc “vibe coding.” Cortex integrates with existing tooling and CI/CD pipelines to enforce standards, improve governance, and surface observability and security signals. Teams use it to scale developer productivity, reduce operational risk, and accelerate safe delivery.