Customer Success Manager, Dedicated

Contentful(4 days ago)

HybridFull TimeSenior$102,000 - $138,000Customer Success

About this role

A Customer Success Manager at Contentful works directly with enterprise customers in the region to ensure they maximize value from the Contentful platform and act as a trusted advisor. The role focuses on driving customer retention and growth while partnering with sales, partners, and professional services and amplifying customer feedback into product and go-to-market teams. This is a hybrid position based in San Francisco with some expected travel.

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Required Skills

Customer Success
Renewals Management
Account Management
Negotiation
Product Adoption
Communication
Cross-functional Collaboration
Technical Proficiency
Content Management
Data Analysis

Qualifications

College Degree

About Contentful

contentful.com

Contentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.