Senior Customer Success Manager

Simpplr(11 months ago)

HybridFull TimeSenior$130,998 - $175,179 (estimated)Customer Success

About this role

The Senior Customer Success Manager at Simpplr is responsible for ensuring customer satisfaction and driving retention and growth for SMB and Commercial clients. The role focuses on building strong client relationships, providing strategic guidance, and advocating customer needs across the organization. The position also supports cross-functional collaboration and contributes to product and process improvements while mentoring junior team members.

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Required Skills

Client Relationships
Strategic Accounts
Account Health
Risk Mitigation
Customer Advocacy
Performance Monitoring
Reporting
Team Leadership
Mentoring
Upselling

+4 more

Qualifications

Bachelor's Degree in Business Administration
Master's Degree Preferred

About Simpplr

simpplr.com

Chili Piper is a SaaS revenue operations platform that automates meeting scheduling and lead routing, turning web forms, emails, and ad leads into instantly bookable meetings. Its solutions (Instant Booker, Concierge, and intelligent routing) integrate with calendars and CRMs like Salesforce and HubSpot to match leads to the right rep, reduce manual handoffs, and minimize no‑shows. The platform also provides analytics and workflow automation to streamline handoffs between marketing, sales, and customer success. Companies use Chili Piper to speed response times, increase lead-to-meeting conversion, and improve overall revenue team efficiency.