Senior Customer Success Manager
Simpplr
About this role
The Senior Customer Success Manager at Simpplr is responsible for ensuring customer satisfaction and driving retention and growth for SMB and Commercial clients. The role focuses on building strong client relationships, providing strategic guidance, and advocating customer needs across the organization. The position also supports cross-functional collaboration and contributes to product and process improvements while mentoring junior team members.
Skills
Qualifications
About Simpplr
simpplr.comChili Piper is a SaaS revenue operations platform that automates meeting scheduling and lead routing, turning web forms, emails, and ad leads into instantly bookable meetings. Its solutions (Instant Booker, Concierge, and intelligent routing) integrate with calendars and CRMs like Salesforce and HubSpot to match leads to the right rep, reduce manual handoffs, and minimize no‑shows. The platform also provides analytics and workflow automation to streamline handoffs between marketing, sales, and customer success. Companies use Chili Piper to speed response times, increase lead-to-meeting conversion, and improve overall revenue team efficiency.
About Simpplr
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Simpplr.
Salary
$131k – $175k
per year