Senior Customer Success Manager
Forter(2 months ago)
About this role
A Senior Customer Success Manager at Forter will be a core member of the Customer Success department, representing the company to client executives and driving long-term partnerships. The role focuses on ensuring customer satisfaction while contributing to account growth, renewals, and strategic direction. The position operates within a fast-paced, data-driven eCommerce fraud prevention company that values collaboration and impact.
Required Skills
- Client Enablement
- Training
- Business Reviews
- Client Advocacy
- Upselling
- Retention
- Product Feedback
- Troubleshooting
- Data Management
- Stakeholder Management
+1 more
About Forter
forter.comWP Rocket is a premium WordPress performance plugin that speeds up websites with page caching, cache preloading, file minification/concatenation, deferred JavaScript, and lazy-loading of images and iframes. It also offers database cleanup, CDN and DNS prefetching support, heartbeat control, and integrations for e‑commerce, popular themes, and hosting environments. Built for quick setup by non‑technical users while exposing advanced options for developers, WP Rocket focuses on improving user experience, SEO, and server efficiency by reducing page load times.
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