Senior Customer Success Manager
SuperDial(2 months ago)
About this role
The Senior Customer Success Manager at SuperDial is responsible for overseeing customer relationships and ensuring clients derive maximum value from the platform. This role involves managing renewals and expansion opportunities while coordinating across Product, Engineering, and Operations to resolve issues effectively. The ideal candidate will leverage analytical skills, data-driven insights, and strong communication to bridge technical and non-technical discussions, drive customer satisfaction, and enhance the overall customer experience in the healthcare tech space.
Required Skills
- Customer Relationships
- Account Management
- Communication Skills
- Analytical Problem-Solving
- Process Design
- Relationship Building
- Data Analysis
- Proactive Engagement
- Customer Support
- Technical Aptitude
+8 more
About SuperDial
www.superdial.aiSuperDial is a leading voice AI platform specifically designed for healthcare revenue cycle management (RCM) teams. It automates critical tasks such as eligibility checks, prior authorizations, claim status inquiries, credentialing, and enrollment, significantly reducing manual efforts and improving efficiency. With a focus on seamless integration into existing EHR and RCM software, SuperDial aims to streamline workflows and improve patient interaction through scalable technology solutions. The company recently raised $15M in Series A funding to enhance its capabilities and expand its reach within the healthcare industry.
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