Customer Success Manager

Canals(1 month ago)

RemoteFull TimeManager$145,386 - $189,469 (estimated)Customer Success

About this role

A Customer Success Manager at Canals is responsible for managing post-sale relationships with a portfolio of clients, focusing on onboarding, training, adoption, and renewals to ensure successful scaling on the company's AI-driven platform. This role integrates relationship management with technical problem-solving, requiring the ability to monitor engagement metrics, identify opportunities for expansion, and facilitate business reviews while collaborating with Product and Engineering teams. The ideal candidate will have 3+ years in Customer Success or similar roles within a SaaS environment, possessing strong communication skills and the ability to simplify complex systems for non-technical users.

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Required Skills

Customer Relationships
Onboarding
Training
Adoption
Retention
Renewals
Customer Insights
Issue Resolution
Business Reviews
Scalable Systems

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About Canals

www.canals.ai

Canals is an AI-driven platform designed specifically for the distribution industry, focusing on automating sales, accounting, purchasing, and receiving tasks. By streamlining these workflows, Canals enables businesses to significantly reduce order entry times and improve operational efficiency, allowing teams to focus on more strategic initiatives. The platform supports a variety of industries, including electrical, plumbing, HVAC, and construction, and is trusted by leading distributors like United Electric and The Kendall Group. Canals stands out for its user-friendly interface, rapid implementation, and its ability to adapt and learn, resulting in continual improvement in performance.