Senior Customer Success Manager
Posh(2 months ago)
About this role
A Senior Customer Success Manager at Posh is responsible for managing a high-touch portfolio of 100-200 top event organizers, focusing on scaling their communities and driving product adoption. This strategic role involves proactive communication, data analysis to identify trends, and collaboration with cross-functional teams to enhance the organizer experience and ensure retention. The manager will also lead internal projects aimed at improving customer success processes as Posh continues to grow.
Required Skills
- Customer Success
- Event Management
- Data Analysis
- Account Management
- Communication Skills
- Problem Solving
- Product Adoption
- Relationship Building
- Process Improvement
- Strategic Partnership
+5 more
About Posh
www.posh.vipPosh is a leading event management and marketing platform designed to help users create, discover, and manage events with ease. The platform offers a variety of tools that allow users to explore social experiences such as parties, music events, community gatherings, and culinary events. Posh acts as a hub for individuals looking to connect and engage in live experiences, making event planning seamless and accessible. The app emphasizes community involvement, providing a space for users to find and promote local events while fostering connections among attendees.