Customer Success Manager I
Diligent Corporation(22 days ago)
About this role
Diligent is a governance, risk, and compliance (GRC) SaaS company providing the Diligent One Platform to help organizations manage risk and improve governance. This role is a Customer Success Manager I who owns a portfolio of customer accounts and serves as the primary relationship contact to drive a strong customer experience and long-term satisfaction with Diligent products.
Required Skills
- Account Management
- Customer Success
- Renewals
- Net Revenue Retention
- NPS
- Customer Onboarding
- Customer Training
- Stakeholder Management
- Client Advocacy
- Expansion Leads
+5 more
About Diligent Corporation
diligent.comDiligent is a modern governance company that provides a comprehensive suite of cloud-based software to help boards, executives, and GRC teams clarify risk and elevate governance. Its platform includes secure board collaboration/portal tools, entity and secretarial management, risk and compliance workflows, and analytics to simplify governance processes and improve decision-making. Diligent emphasizes security, regulatory compliance, and integration with enterprise systems to support transparency and accountability. Organizations worldwide use Diligent to streamline board operations, manage risk, and meet evolving governance and ESG requirements.