Senior Designated Support Engineer
NICE(12 days ago)
About this role
The Senior DSE is a senior-level technical support specialist responsible for providing advanced application and connectivity assistance for NiCE software products. The role serves as a technical consultant and liaison between customers and internal teams to ensure customers receive solutions that meet their needs and result in a positive experience. The position supports interactions via email, chat and voice and contributes to maintaining high service quality.
Required Skills
- Troubleshooting
- Diagnostics
- VoIP
- Networking
- Telephony
- Ticketing
- APIs
- SQL
- Communication
- Problem Solving
Qualifications
- Associate Degree
- Bachelor's Degree (in progress)
- Equivalent Work Experience
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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