Designated Support Engineer

Zip

3 months ago

3.9 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

The Designated Support Engineer (DSE) at Zip serves as a key technical partner for high-profile enterprise customers, overseeing complex technical engagements to enhance product adoption and stability. This role requires deep involvement with customer workflows and integrations, offering proactive recommendations while troubleshooting issues in collaboration with engineering teams. The DSE is responsible for conducting operational reviews and providing structured post-incident guidance, advocating for customer needs internally to influence product development and support scalable operational improvements.

Skills

About Zip

ziphq.com

Zip is a leading procurement orchestration platform offering solutions that enhance efficiency and transparency in business spending. Its offerings include Intake-to-Procure and Procure-to-Pay services, aimed at simplifying the purchasing process while integrating seamlessly with existing systems. With a focus on AI-driven decision-making, Zip helps organizations manage spend strategically, mitigating risk and driving performance across various sectors including finance, procurement, and technology. Businesses can leverage Zip's tools to streamline processes, reduce costs, and gain insights into their spending behavior.