Platform Support Specialist

ZeroFox(8 months ago)

Bengaluru, IndiaOnsiteFull TimeMedior$95,720 - $127,831 (estimated)Customer Support

About this role

A Customer Support Specialist at ZeroFox delivers client-focused service to platform customers and supports the day-to-day operations of a global team. The role serves as a primary contact between customers and internal teams, shaping outreach messaging and contributing to platform adoption and process improvements to drive customer retention and growth.

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Required Skills

Customer Support
Prioritization
Client Communication
Escalation
Process Improvement
Presentation Skills
Documentation
Zendesk
Salesforce
SaaS

Qualifications

Bachelor's Degree (Business Administration, Project/Product Management, Data or Information Technology/Systems)

About ZeroFox

zerofox.com

ZeroFox is a pioneer in external cybersecurity, dedicated to identifying, disrupting, and responding to security threats that exist beyond traditional organizational perimeters. With a suite of solutions designed for enterprises, ZeroFox helps mitigate risks related to digital threats, including social media and domain-related dangers. Their innovative platform provides organizations with the necessary tools and intelligence to protect their brand and assets against a diverse array of external threats. Companies leverage ZeroFox's expertise for comprehensive digital risk protection and enhanced security posture in today's increasingly complex threat landscape.