Navan

Senior Manager, Client Experience

Navan(1 day ago)

HybridFull TimeSenior$116,216 - $156,550 (estimated)Customer Experience
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About this role

A Senior Manager of Client Experience at Reed & Mackay is responsible for ensuring a high-quality customer experience across business units and support functions. They work closely with internal teams and customers to address escalations, improve operational processes, and align stakeholder expectations to drive customer satisfaction.

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Required Skills

  • Customer Relations
  • Data Analysis
  • Stakeholder Management
  • Process Improvement
  • Travel Industry
Navan

About Navan

navan.com

Navan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.

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