Senior Services Operations Specialist
Achievers(1 month ago)
About this role
The Senior Services Operations Specialist at Achievers is responsible for executing and operationalizing revenue-driving programs that support Customer Success Managers and leadership. The role focuses on building and maintaining systems, workflows, and documentation that enable consistent, scalable revenue motions. It also owns the management of key operational materials, tools, and reporting to ensure the Services department runs smoothly and efficiently. This position requires strong technical proficiency with customer systems and a process-oriented mindset in a SaaS environment.
Required Skills
- Revenue Program Execution
- Account Targeting
- Risk Signaling
- Opportunity Routing
- Workflow Design
- Process Improvement
- System Building
- Catalyst Administration
- Salesforce Administration
- Playbook Development
+15 more
About Achievers
achievers.comNew Relic is a cloud-based observability platform that helps engineering and operations teams instrument, monitor, and troubleshoot applications and infrastructure in real time. It ingests metrics, traces, logs, and events and offers APM, distributed tracing, logs management, synthetic checks, infrastructure monitoring, dashboards, alerting, and AI-driven insights. The platform emphasizes a unified data model and developer-friendly agents, APIs, and query language (NRQL), plus broad integrations with cloud and DevOps tools. Organizations use New Relic to speed root-cause analysis, optimize performance and reliability, and measure against service-level objectives.
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