Senior Specialist, Renewals Management

Qualtrics(4 days ago)

HybridFull TimeSenior$123,650 - $166,136 (estimated)Customer Operations - Renewal Management

About this role

Senior Specialist, Renewals Management at Qualtrics is a commercial-facing role focused on managing subscription renewals and driving customer retention for a large portion of the customer base. The role supports cash flow by ensuring timely invoicing and renewals while partnering cross-functionally to improve processes and systems. It offers opportunities to develop commercial, project management, and technical data skills within a fast-growing SaaS company.

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Required Skills

Renewals Management
Customer Retention
Forecasting
Negotiation
Process Improvement
Data Analysis
Project Management
Salesforce
Communication
Cross-Functional Collaboration

+1 more

Qualifications

Bachelor's Degree

About Qualtrics

qualtrics.com

Qualtrics is an experience management (XM) platform that helps organizations collect, analyze, and act on feedback across customers, employees, products, and brands. Its AI-powered analytics surface insights like at-risk customers and churn predictions and recommend actions to improve experience and drive revenue. The platform combines survey tools, real-time reporting, workflow orchestration and integrations to operationalize experience data at enterprise scale. Companies use Qualtrics to turn experience signals into measurable business outcomes.