Strategic Customer Success Manager

MongoDB(2 months ago)

HybridFull TimeSenior$136,382 - $181,899 (estimated)Customer Success

About this role

The Customer Success Manager at MongoDB serves as the primary customer-facing leader for strategic accounts, representing customer needs internally and helping shape product and go-to-market programs. The role supports customers using MongoDB Atlas and contributes to the development of global Customer Success initiatives. It requires operating autonomously while collaborating across Sales, Professional Services, Product, and Engineering to drive customer outcomes and growth.

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Required Skills

Customer Success
Account Management
Technical Aptitude
Customer Advocacy
Autonomy
Relationship Building
Strategic Advising
Cross-Functional Collaboration
Escalation Management
Account Planning

+8 more

Qualifications

Bachelor's Degree
Technical Degree Preferred
Master's Degree Preferred
Certifications Preferred

About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.

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