Senior Support and Services Operations Analyst

Temporal Technologies(3 months ago)

RemoteFull TimeSenior$128,000 - $160,000Support Operations

About this role

A Senior Support and Services Operations Analyst at Temporal is responsible for enabling the Support organization through scalable systems, processes, and data-driven insights to improve the customer experience for Temporal Cloud. The role partners across Support, RevOps, and Product and supports the transition to a new support platform while ensuring visibility into customer health and post-sales operations.

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Required Skills

Process Design
Analytics
Reporting
SQL
BigQuery
Salesforce
Zendesk
Pylon
Dashboarding
Automation

+5 more

About Temporal Technologies

temporal.io

Temporal provides an open-source durable execution platform for building reliable, stateful, long-running applications and orchestrating microservices. It handles common distributed-systems complexity — retries, state persistence, timers, and error handling — so teams can ship features faster and make apps resilient to failures. Temporal is available as self-hosted software and a managed cloud service, with SDKs for popular languages and tooling for observability and scaling. Developers choose Temporal for its fault-tolerance, scalability, and improved developer productivity when implementing complex workflows.