Support Operations Manager

Betterment(6 hours ago)

HybridFull TimeManager$120,500 - $147,000Customer Experience

About this role

The Support Operations Manager at Betterment acts as the bridge between Customer Experience and Operations and cross-functional partners to ensure customer needs and operational realities inform product and launch decisions. The role focuses on centralizing launch information, surfacing voice-of-customer insights, and enabling teams with the processes and tools to deliver a consistent, scalable customer experience. This position is based in New York City and supports Betterment’s mission to help people build wealth with confidence.

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Required Skills

Customer Support
Operations
Product Launch
VoC Reporting
Zendesk
Prioritization
Analytical
Collaboration
Communication
Vendor Management

+2 more

About Betterment

betterment.com

Betterment is a digital financial-advice and automated investing platform that helps individuals save, invest, and plan for retirement with goal-based "buckets" and tailored portfolios built from low-cost ETFs. Operating as a fiduciary robo-advisor, it offers guided investing, automated rebalancing, tax-smart strategies, and cash management products (Checking via nbkc bank and a high-yield Cash Reserve). Customers can pay for access to licensed human advisors (Premium plan) while account protections include SIPC coverage for securities and FDIC insurance for cash programs. The service emphasizes ease of use, adjustable risk profiles, and expert-led portfolio management.