Senior Support Engineer
Lean Tech(1 month ago)
About this role
A Senior Support Engineer at Lean Technologies is responsible for supporting B2B clients in integrating and using the company's financial APIs. This role involves troubleshooting client issues via multiple communication channels, investigating API and product-related problems, documenting solutions, and collaborating with engineering teams for bug resolution and feature requests. The position requires experience with APIs, basic SQL skills, and a proactive attitude in a fast-paced startup environment, with fluency in Arabic being essential.
Required Skills
- Client Support
- Issue Resolution
- API Testing
- Documentation
- Incident Management
- QA Testing
- Process Improvement
- Technical Writing
- Troubleshooting
- Proactive Mindset
+4 more
About Lean Tech
www.leantech.meLean Technologies is a leading open banking platform that empowers banks and fintech companies in the MENA region to develop innovative financial products. Through its robust suite of APIs, Lean offers solutions for data aggregation, payment operations, and identity verification, enabling seamless integration and enhanced customer experiences. The company is trusted by over 260 clients and has connected more than 500,000 users, all while adhering to the highest standards of security and regulatory compliance.