Senior Technical Account Manager, CX

NICE(29 days ago)

HybridFull TimeSenior$139,249 - $186,261 (estimated)Customer Success

About this role

The Senior Technical Account Manager, CX is a senior individual contributor who serves as the strategic advocate for enterprise customers, focusing on maximizing value from NiCE products and services. This role partners with cross-functional teams to drive customer success, adoption, and long-term loyalty while supporting company growth. The position emphasizes technical expertise, customer relationship leadership, and contributing to enterprise-level strategy and improvements.

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Required Skills

Account Management
Project Management
Technical Resolution
SLA Management
Customer Education
Sales Collaboration
Relationship Building
ROI Driving
Cross-Functional Coordination
Solution Implementation

+10 more

Qualifications

Bachelor's Degree in Business Management or Related Field
Lean Six Sigma
ITIL
PMP
TOGAF
Cisco

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.