Senior CX Manager

Talkdesk(18 days ago)

Nashville, TNOnsiteFull TimeSenior$77,500 - $147,000Customer Success

About this role

A Senior CX Manager at Talkdesk is a senior technical advisor and strategic partner for the company’s largest and most complex customers, driving advanced product adoption and strategic enablement. The role aligns customer stakeholders and internal teams to deliver measurable business outcomes, oversee complex technical initiatives, and ensure long-term customer success through change management. It combines technical leadership with customer relationship management to support renewals, expansions, and value realization.

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Required Skills

APIs
CRM Systems
Salesforce
Cloud Platforms
Agile Methodologies
Project Management
Change Management
Stakeholder Management
Data Analysis
Executive Communication

+2 more

Qualifications

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.