Senior CX Manager
Talkdesk(11 days ago)
About this role
The Senior CX Manager at Talkdesk is a senior technical advisor and strategic partner for the company's largest and most complex customers. The role focuses on maximizing product value and long-term customer success through strategic enablement, change management, and alignment between customer stakeholders and internal teams.
Required Skills
- Technical Leadership
- Account Management
- Project Management
- APIs
- Salesforce
- Cloud Platforms
- Agile
- Change Management
- Stakeholder Management
- Data Analysis
Qualifications
- PMP
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
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