Senior Technical Account Manager

Talkdesk(5 months ago)

HybridFull TimeSenior$139,161 - $186,174 (estimated)Customer Success

About this role

The Technical Account Manager (TAM) at Talkdesk is a hybrid technical and customer-facing role that acts as a trusted advisor to strategic customers, driving product adoption and maximizing customer ROI. The TAM bridges customer stakeholders and internal teams to ensure alignment with business objectives and long-term customer health. This proactive role combines technical consulting with CRM responsibilities and emphasizes outcome-based enablement and change management.

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Required Skills

Technical Enablement
Onboarding
Product Adoption
Solution Design
API Integration
CRM Systems
Roadmap Planning
Cross-Functional Collaboration
Stakeholder Management
Change Management

+4 more

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.