Senior Technical Account Manager

Talkdesk(5 months ago)

HybridFull TimeSenior$136,734 - $183,063 (estimated)Customer Success

About this role

The Technical Account Manager (TAM) is a trusted advisor who partners with strategic customers to drive adoption, optimize ROI, and ensure long-term success with Talkdesk products. The role bridges customer business and technical stakeholders with internal teams and includes CRM responsibilities to maintain customer health. The TAM operates in a hybrid environment and focuses on aligning product value to customer objectives and demonstrating measurable outcomes.

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Required Skills

Technical Enablement
Product Adoption
Onboarding
Product Training
Solution Design
Roadmap Management
Feature Demonstrations
Stakeholder Management
Relationship Building
Customer Retention

+15 more

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.