Senior Technical Customer Success Manager - EAST

Honeycomb.io(1 month ago)

RemoteFull TimeSenior$117,353 - $137,941Customer Success

About this role

Senior Customer Success role responsible for owning post-sales relationships for a portfolio of strategic and enterprise customers in the East Coast region, helping customers realize business value from Honeycomb. The position operates in a fully distributed, remote-first company and partners with Product, Engineering, and GTM teams to influence roadmap and scale customer lifecycle programs that drive adoption, retention, and expansion.

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Required Skills

Trusted Advisor
Account Management
Technical Strategy
Stakeholder Engagement
Lifecycle Management
Process Scaling
Customer Voice
Content Creation
Industry Knowledge
Cross-Functional

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About Honeycomb.io

honeycomb.io

Honeycomb is an observability platform for distributed services that gives engineering teams the context, speed, and scale they need to build and run cloud‑native and AI‑era software. It ingests high‑cardinality traces, metrics, and event data and exposes fast ad‑hoc querying, visualization, and debugging tools to accelerate root‑cause analysis and reduce MTTR. Honeycomb is available as a hosted service and private‑cloud option and includes capabilities like revamped metrics and Canvas for building dashboards and investigative workflows, aimed at SREs and developers working with microservices, serverless, and complex distributed systems.