Senior Training & Development Manager
Deliveroo(1 month ago)
About this role
The Senior Training & Development Manager at Deliveroo leads a team to design and implement scalable training programs that enhance performance and customer satisfaction within global Operations and Support teams. This role involves collaborating with cross-functional teams to identify training needs and create innovative, blended learning experiences that leverage digital tools and instructional design. The manager will ensure the maintenance of global training standards and drive continuous improvement, supporting operational excellence across various markets. Additionally, they will utilize data insights to assess training effectiveness and manage relationships with external vendors.
Required Skills
- Training Program Development
- Team Leadership
- Cross-Functional Collaboration
- Instructional Design
- Learning Technology
- Data Analysis
- Stakeholder Management
- Training Delivery
- Emotional Intelligence
- Performance Improvement
+4 more
About Deliveroo
deliveroo.co.ukDeliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.