Service Agent II - IS Client Services - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)

Events/University Recruiting (1 month ago)

Los Angeles, CAOnsiteFull TimeMedior$50,000 - $79,380Information Technology

About this role

Service Desk Agent II is a mid-level IT role within USC Health Sciences that supports campus clinic operations and serves as a point of contact between end users, technical teams, and vendors. The position is part of the Health Sciences IT organization and typically requires prior IT experience and onsite presence at clinic locations. It works within established IT processes and participates in user account and ticketing workflows.

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Required Skills

Active Directory
SCCM
Ticketing
Troubleshooting
Customer Service
Communication
Windows
Networking
Virtualization
Printers

+4 more

Qualifications

High School Diploma or Equivalent
Associate's Degree (Preferred)
Fire Life Safety Training (LA City)

About Events/University Recruiting

usc.edu

The University of Southern California (USC) is a private research university in Los Angeles, founded in 1880. It offers a wide range of undergraduate, graduate, and professional programs across schools such as engineering, business, cinematic arts, medicine, and law, and is known for interdisciplinary research and substantial industry partnerships. USC emphasizes innovation, entrepreneurship, and public service, with large research expenditures, extensive clinical and cultural facilities, and global engagement. Its large alumni network and Los Angeles location provide strong connections to entertainment, technology, and healthcare sectors.

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