Service Availability Lead (Problem)
Xcel Energy(1 month ago)
About this role
The Service Availability Lead at Xcel Energy is responsible for ensuring the continuous availability and reliability of TSS services, applications, systems, and networks during critical incident events. This role involves collaboration with Incident and Change Management teams, making critical decisions during incidents, assessing risks to prevent outages, and driving continuous improvement across teams to restore service availability.
Required Skills
- Service Management
- Incident Management
- Change Management
- Problem Management
- Stakeholder Communication
Qualifications
- Bachelor’s Degree
- ITIL Foundation Certification
- Product Management Certification
About Xcel Energy
xcelenergy.comAt Xcel Energy, we are trusted to deliver clean, essential energy that powers every moment of every day.
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