Service Delivery Manager
Proofpoint(1 month ago)
About this role
A Service Delivery Manager at Proofpoint is a customer-facing role within a leading cybersecurity company, focused on ensuring successful service outcomes for enterprise clients across multiple product lines. The position supports enterprise customers in a multi-product SaaS/cloud environment and emphasizes delivering consistent service quality and strong customer relationships.
Required Skills
- Service Delivery
- Customer Engagement
- Product Coordination
- Escalation Management
- Stakeholder Management
- SLA Management
- ITIL
- SaaS
- Cloud
- Root Cause
About Proofpoint
proofpoint.comProofpoint helps protect people, data and brands against cyber attacks. Offering compliance and cybersecurity solutions for email, web, cloud, and more.
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