Service Team Manager
Thumbtack(4 days ago)
About this role
The Service Team Manager at Thumbtack leads a team of Service Advocates focused on delivering exceptional support to professionals and customers using Thumbtack’s platform. The role represents Thumbtack’s Service & Support function and contributes to operational improvements and overall user satisfaction.
Required Skills
- Leadership
- Coaching
- KPI Monitoring
- Escalation Management
- Customer Service
- Sales Metrics
- AHT
- Quality
- Collaboration
- Performance Management
+4 more
Qualifications
- Lean Or Six Sigma
- COPC
About Thumbtack
thumbtack.comThumbtack is an online marketplace that connects people with local home service professionals across hundreds of categories — from plumbers and electricians to cleaners, landscapers, and event vendors. Consumers can search local pros, compare prices and reviews, request quotes, and book services online in a few simple steps. For professionals, Thumbtack offers lead generation and business tools to help manage jobs and grow their customer base. The platform’s matching and review system aims to simplify finding reliable help for home projects and everyday maintenance.
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