SMB Customer Success Manager
Thanx
About this role
A Customer Success Manager at Thanx partners with SMB restaurant clients to ensure they realize value from Thanx’s loyalty and guest engagement platform. The role focuses on driving customer satisfaction, retention, and long-term partnership through strategic guidance and data-informed insights. The person serves as an extension of the customer’s business to help them achieve success with Thanx products.
Skills
About Thanx
thanx.comThanx is a CRM and guest engagement platform that helps restaurants, retailers and malls grow customer lifetime value through data‑driven loyalty programs and modern digital experiences. The platform combines transaction‑level analytics, customer segmentation, automated campaigns and POS/payment integrations to deliver personalized offers, rewards and communications. Thanx also offers AI‑driven marketing agents (ThanxAI) plus reporting and measurement tools to simplify program operations and drive repeat visits and higher spend.
Recent company news
shoutout atlantaMeet Dr. Ayanna Mills Ambrose | 18X Best-Selling Author & CEO- Thanx A. Mills, LLC
Jul 31, 2025
Fast CasualCheba Hut launches Thanx-powered mobile app, loyalty platform
Sep 16, 2025
Restaurant DiveBlaze Pizza remakes loyalty program
Apr 15, 2025
Fast CasualVicious Biscuit's app sweetens catering, loyalty programs
Aug 12, 2025
Food On DemandGreg Creed, Former Yum Brands & Taco Bell CEO, Joins Thanx Board
Mar 24, 2022
About Thanx
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Thanx.
Salary
$85k – $95k
per year