SMB Customer Success Manager
Thanx(13 days ago)
About this role
A Customer Success Manager at Thanx partners with SMB restaurant clients to ensure they realize value from Thanx’s loyalty and guest engagement platform. The role focuses on driving customer satisfaction, retention, and long-term partnership through strategic guidance and data-informed insights. The person serves as an extension of the customer’s business to help them achieve success with Thanx products.
Required Skills
- Communication
- Objection Handling
- Organization
- Technical Acumen
- Data Analysis
- Account Management
- CRM
- Client Retention
- Teamwork
About Thanx
thanx.comThanx is a CRM and guest engagement platform that helps restaurants, retailers and malls grow customer lifetime value through data‑driven loyalty programs and modern digital experiences. The platform combines transaction‑level analytics, customer segmentation, automated campaigns and POS/payment integrations to deliver personalized offers, rewards and communications. Thanx also offers AI‑driven marketing agents (ThanxAI) plus reporting and measurement tools to simplify program operations and drive repeat visits and higher spend.
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