Software Support Engineer - L1

Ataccama(27 days ago)

HybridFull TimeJunior$51,100 - $58,400Customer Support

About this role

The L1 Software Support Engineer is the initial point of contact for customers and internal teams, handling issues related to Ataccama’s data management technologies. Based in Toronto, this role focuses on providing technical assistance and resolving product-related incidents while collaborating closely with other teams. The position offers opportunities to build expertise in Ataccama products through training and mentorship, with a growth path toward L2 support roles. It is a full-time role with a comprehensive benefits package and equity participation.

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Required Skills

Customer Support
Technical Troubleshooting
Incident Diagnosis
Ticket Management
Jira
Knowledge Base Management
Customer Communication
Stakeholder Collaboration
On-Call Support
Time Management

+4 more

About Ataccama

ataccama.com

I can't find any visible company text in the HTML you pasted — it looks like mostly CSS and layout. Please share the page body, key copy, or a URL and I’ll distill a precise profile. Meanwhile, here’s a short placeholder profile based on a typical modern SaaS company: This company is a modern B2B SaaS platform that helps teams streamline and automate core workflows through an intuitive web app and developer-friendly APIs. It bundles integrations, analytics, and customizable workflows so product, design, and engineering teams can reduce manual work and move faster. The product emphasizes security, scalability, and polished UX, serving customers from fast-growing startups to large enterprises with support and enterprise-grade features.