Software Support Specialist II

‎ConnectWise(11 days ago)

HybridFull TimeMedior$92,654 - $123,505 (estimated)Services & Support

About this role

The Software Support Specialist II at ConnectWise serves as a partner-facing technical representative who helps ensure partners successfully adopt and use ConnectWise products. The role is part of the Services & Support organization within a global software company focused on technology solution providers and partner success.

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Required Skills

Troubleshooting
Customer Service
Communication
Documentation
Remote Support
Windows
Linux
CRM
Problem Solving
Escalation Management

Qualifications

Bachelor's Degree

About ‎ConnectWise

connectwise.com

ConnectWise is an IT management software company that provides an integrated platform for managed service providers (MSPs) and IT teams to run, secure, and grow their businesses. Its product suite includes professional services automation (PSA), remote monitoring and management (RMM), endpoint management (UEM/UMM), security operations (SOC/NOC), remote support, and cybersecurity tools to automate workflows and deliver services at scale. ConnectWise emphasizes a broad integrations marketplace and partner community to help customers streamline operations, improve response times, and increase recurring revenue. The company also offers training, professional services, and support to help MSPs adopt best practices and accelerate business growth.